Refund Policy

Last updated: September 2026

This Refund Policy applies to all digital ebook purchases made through theunsaidguide.com.

1. Nature of the Product

All products sold on this Website are digital PDF ebooks delivered electronically. Because the product can be accessed and downloaded immediately after payment, refund requests are handled differently than for physical goods.

2. General Policy

As the product is a digital file, refunds may be restricted once the ebook has been delivered and/or downloaded, in line with common practice for digital goods and subject to applicable consumer protection law.

3. When a Refund May Be Considered

• You were charged more than once for the same order due to a technical or payment error
• The file delivered was corrupted, incomplete, or could not be opened, and the issue could not be resolved after being reported to us
• You did not receive access to the ebook at all following a successful payment, and the issue could not be resolved after being reported to us

Each request is reviewed individually, and approval of a refund is at our discretion based on the circumstances described above and any applicable law.

4. How to Request a Refund

To request a refund, email us at support@theunsaidguide.com with your payment ID/receipt and a description of the issue, within a reasonable time of your purchase.

5. Processing Time

If a refund is approved, it will be processed back to your original payment method through our payment gateway. Processing times may vary depending on your bank or payment provider and are outside our direct control.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page.

7. Contact Us

For any questions about this policy, contact us at support@theunsaidguide.com.